The numbers a quality meeting actually needs.
Average score and pass rate by team, agent, channel, queue and date. The questions your floor fails most, ranked. How much of your volume you are actually covering. And how consistent your evaluators are with each other — the number most QA programmes never measure. Filter it, drill into the calls behind any figure, export it to CSV or PDF.
What you get
Every cut you are asked for
By team, agent, evaluator, channel, queue, scorecard, department or date range — and combinations of those, without asking anyone to build a report.
Most-failed questions, ranked
The single most useful screen in a quality programme: what your floor gets wrong most often, which is what next month's training should be about.
Coverage, stated honestly
What percentage of conversations were actually evaluated, per team and per agent. The number that tells you whether the rest of the dashboard means anything.
Every figure opens
Click a number and you get the evaluations behind it, then the calls behind those, then the transcript. No figure on the dashboard is a dead end.
How it works
Filter
Pick the period, the teams and the scorecard. The filter set is shared across every screen, so a view you built stays built.
Read
Score, pass rate, distribution, trend, failed questions, coverage and evaluator agreement — on one screen.
Export or drill
CSV for your own analysis, PDF for the client or the board, or click straight through to the underlying calls.
Questions people ask about this
They reflect every evaluation submitted, immediately. There is no overnight batch — an evaluation signed five minutes ago is in the average you are looking at.
Yes. CSV export of the detail rows behind any view, and PDF for the summary. Nothing about your data is trapped in the product.
Yes. Access is scoped by company, team and department, so an outsourcing client sees their programme and nothing else.
See it on your own calls
Send us a handful of recordings and your current scorecard. We will score them, show you the result next to what your team scored, and tell you honestly what you would and would not gain.
No automated demo. A real conversation, usually within one business day.