Mandatory language, checked on every call instead of a sample.
When a missed disclosure is a regulatory finding rather than a coaching point, a 2% sample is not a quality programme — it is a hope. Critical questions and full coverage turn 'we think we say it' into a number.
The sample was never the problem. It was all you could afford.
One missed disclosure is a finding
And you find out about it in an audit rather than on the call it happened.
A sample cannot prove compliance
Reviewing four calls per agent per month tells a regulator almost nothing about the other five hundred.
Evidence, not recollection
Being asked to show what was said, months later, without a transcript to point at.
What you get
Critical questions that zero
Miss the mandatory language and the section is zero, whatever else went well. The form enforces the rule rather than describing it.
Every conversation, not a sample
AI scoring makes full coverage affordable, which is what turns a compliance claim into a measurement.
Every score cites the transcript
The passage that justified an answer is attached to it — the evidence an audit asks for, in the words that were actually spoken.
Masking that is checked, not guessed
Card numbers validated with Luhn and IBANs with the mod-97 check, removed irreversibly before the transcript is stored — nothing kept, nothing to reveal.
Questions people ask about this
No, and we will not pretend otherwise. It is a quality platform that makes compliance-relevant behaviour measurable across all of your conversations instead of a sample. What it gives your compliance team is coverage and evidence; the judgements remain theirs.
Yes — talk to us about your retention requirement and we will tell you exactly what we can commit to, in writing, before you sign.
See it on your own calls
Send us a handful of recordings and your current scorecard. We will score them, show you the result next to what your team scored, and tell you honestly what you would and would not gain.
No automated demo. A real conversation, usually within one business day.