Prove quality to every client, on every client's own standard.
You are not running one quality programme. You are running one per client, each with its own scorecard, its own definition of a critical error, and its own monthly report — and the client's auditor is checking your work.
The sample was never the problem. It was all you could afford.
Six clients, six standards
Each contract defines good differently, and a shared scorecard satisfies none of them.
Coverage written into the SLA
The contract says a percentage. Hitting it by hand means hiring auditors your margin does not have.
The client audits your audit
When they challenge a score, 'our evaluator felt' is not an answer that survives a QBR.
What you get
A scorecard per client
Separate forms, separate teams, separate reporting — in one platform, with one login for your QA team.
Coverage you can commit to
AI scoring makes a contractual coverage number a configuration decision rather than a hiring decision.
A report the client can audit
PDF summaries and CSV detail, with every score traceable to the sentence in the transcript that produced it.
Clients see only themselves
Company, team and department scoping means a client login shows their programme and nothing about anyone else's.
Questions people ask about this
Yes, with an account scoped to their own company data and a role that reads rather than writes. What they see is their programme, their agents and their numbers.
Pricing is per conversation, so it follows the volume you actually run rather than the number of contracts you hold. Talk to us with your volumes and we will size it.
See it on your own calls
Send us a handful of recordings and your current scorecard. We will score them, show you the result next to what your team scored, and tell you honestly what you would and would not gain.
No automated demo. A real conversation, usually within one business day.